Known for using brilliant engineers, complex algorithms, and speedy servers to organize online information in a simple and accessible way, Google is learning how to add the human touch to its repertoire as customers look for answers that can't be found on an FAQ. CNET News
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s reporter Tom Krazit talks about what the search giant is doing to improve the customer experience and why that task is getting more difficult.
That, plus other headlines of the day, on Thursday's CNET News Daily Podcast.
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Today's stories:
Senate panel approves Democratic climate bill
Windows 7 sales outshine Vista
FAQ: Buying the right Windows 7 upgrade
Hands on with the new Dell Adamo XPS
Verizon offers prepaid wireless service for laptop users
Google tries its own take on customer service
Europe getting 'Internet freedom' law
Study: Internet use won't cause social isolation
Meet Ibn Sina, the Arabic-speaking robot
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