Forrester Research says that while retail sales will probably be flat this holiday season, online sales are expected to reach $44.7 billion, an 8 percent jump over last year.
Seventy-two percent of retailers questioned said they expect holiday sales to increase over last year.
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. And the customer experience may be improved as well. Online retailers may also show a new focus on customer engagement and service.
Also on the podcast: The Wii is losing ground, Amazon has finished its acquisition of Zappos, phishing attacks are up, file sharers spend more, and the military is testing new force-feedback packbots.
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Today's stories:
Web to drive holiday retail sales
Nintendo president: 'The Wii has stalled'
Amazon laces up Zappos buy
Former AMD chief Ruiz leaving spin-off
Phishing, worms spike this year, say Microsoft and McAfee
Study: File sharers spend more money on music
Creative is latest to tackle e-book readers
Ex-MySpace CEO wants to gamble on social games
Mozilla releases first beta of Firefox 3.6
Military looks for better touch with PacBots
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