Today Wayne Turmel talks to Mark Wiskup about his new book-“Don’t Be That Boss- How Great Communicators Get the Most Out of Their Employees and Their Careers”. We also look at someone who shouldn’t have been THAT king, and quote Turks about listening
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skills. Not just another training workshop today boys and girls…..
The incredibly energetic Mark Wiskup talks to us about good bosses communicate, and bad ones just give orders…
Show Notes
0:00 Hello everyone, a bit late but still hanging in here. Today we talk to Mark Wiskup about the communication skills managers need to be effective, and typically we dedicate this show to Raynald of Chatillon who knew absolutely nothing about that and lost his head as a result. We also revisit an old vaudeville joke with a point… you know what bad bosses do, DON’T DO THAT.
3:50 The quote of the week is from the Turks…or so I’m told but I’m always suspicious. It was probably Seth Godin, he claims credit for everything these days. What is your listening/pondering/speaking ratio?
4:15 Welcome to Mark…. so what boss do you NOT want to be? A boss who totally leaves out of the equation that you have to connect with your employees. They don’t have to love you but they do have to be willing to listen to you.
7:00 Here’s a hard lesson for all of us… being right has very little to do with being a boss. It’s your ability to influence and convince others. That’s not data, that’s communication. Oh, and communication is more than just transmission of messages.
10:46 Good heavens something we haven’t talked about before- managers dealing with vendors and why good communication is so critical in that relationship.
14:11 We often believe in if/then… IF I nag enough people WILL do whatever the heck it is I want. Yeah, how’s that working for ya?
17:40 How do we maintain communication that works when we aren’t around…it’s simple. Ask them personal questions and at least pretend to care about the answer. Seriously. If you’re not willing to put in the effort, don’t complain when you can’t connect.
22:50 When you’re talking to an employee or vendor and they’re complaining… spend some time to find out what they want in place? Drop the business speak and define what you want.
Mark’s Resources
Arment/Dietrich’s Newsletter
Execution, by Larry Bossidy
Anything by John LeCarre
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