Co-hosts Brad Forsythe and Ray Schilens interview Jonathan Copulsky, Principal at Deloitte Consulting, LLP. For more than 25
years, Jonathan’s career has been dedicated to developing, building
and growing customer relationships from every end of the customer spectrum.
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As a principal in
Deloitte Consulting LLP’s Chicago office, Jonathan leads Deloitte's Customer and
Market Strategy service line. He has been involved with sales, service and
marketing management, helping organizations to effectively initiate, manage,
sustain and grow their relationships with customers.
Jonathan has helped
clients design their “go-to-market” strategies; revise their channel
strategies; create new market-based segmentation frameworks; establish
analytically based customer loyalty programs; revamp their sales forces, call
centers and database marketing efforts; rethink their service operations to
take advantage of new technology-enabled capabilities; and integrate
customer-facing organization forces in conjunction with mergers and
acquisitions.
Jonathan speaks and
writes frequently on issues related to sales and marketing management and is a
regular contributor to a number of publications and online forums.
For entertaining advice join hosts Ray Schilens and Brad Forsythe for a lively and informative discussion.
2-Oct-09 9:00 AM
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