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As Rick Silva's turn on "Undercover Boss" began this past Friday, he spent time singing the praises of his company's high standards. The CEO of the Checkers and Rally's fast-food burger chain demands "perfection," he said, and makes regular use of focus groups to test the chain's burgers.But on his in-disguise visits to three restaurants, he heard an entirely different story: His company's infrastructure is lacking, and you can't hear orders on the speaker system at the drive-through. Buttons are mislabeled at preparation stations. And some of his floor managers have barely received any training.But the real eye-opener came from working alongside three rank-and-file employees. The trio of crew members who found themselves training a man named "Alex Garcia" taught him what perfection is really about.Take Todd, a member of the grill-and-fry station at a branch in Homestead, Fla. He needs his job not just for his livelihood but also for his mom's. And so he endures the abuse of the store manager, who threatens his employees with physical beatings to get them into line. But when questioned outside by a man whom he presumed to be a random contestant on a reality show -- Silva in disguise -- about the situation, Todd overcame any fear about standing out and stood up. The treatment makes him feel "worthless," he told Alex.