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Go to our new site for new Business English Podcast episodes: www.BusinessEnglishPod.com In this Business English Podcast we’re going to listen to a teleconference between the head office management of a US manufacturer and the manager of their new Latin American plant. Key language structures explained are: diplomatic language and using probing questions. We also introduce some useful English phrases for starting a teleconference meeting, interrupting and clarifying. To ensure that you can get our latest podcasts, please click on the link below to update your subscription (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090 Visit our new site at: www.BusinessEnglishPod.com

This is a special announcement from the BusinessEnglishPod.com team explaining the changes we are making and some of the new features we are adding to the podcast. From Friday 22nd December 2006 our feed will be redirected to our new site at: www.BusinessEnglishPod.com. All new episodes will only be available at the our new site. If your iTunes subscription does not update to the new feed, please follow the instructions below. To subscribe to our new feed in iTunes, please click on the icon above or the link below (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090

In the first part of our series on making and supporting your arguments in meetings, we cover the key language used to organise your thoughts and support your ideas. In later episodes we'll look deeper into the topic and provide further examples of language you can use to support you're position. Please go to our new website for new podcasts: www.BusinessEnglishPod.com To update your iTunes subscription, please click on the link below (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090

Our news story today is about a share trader in a Japanese bank who made perhaps the worlds most expensive typing error! After you listen to the story, we'll explain some of the new vocabulary and provide further examples of how it can be used. Please go to our new website for new podcasts: www.BusinessEnglishPod.com To update your iTunes subscription, please click on the link below (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party. Today we’ll listen to business people discussing a delivery problem over the phone. Then, we’ll review the language that is used to establish relationships, discuss the problem and come to agreement on a solution. Please go to our new website for new podcasts: www.BusinessEnglishPod.com To update your iTunes subscription, please click on the link below (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090

This is an intermediate level Business English Podcast on making telephone calls in English and leaving messages. If you want to get a copy complete telephone alphabet, follow this link: http://www.dynamoo.com/technical/nato-phonetic-alphabet.pdf Please go to our new website for new podcasts: www.BusinessEnglishPod.com Please update your iTunes subscription by clicking this link (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090

In the final episode of our three-part series on supporting your position in meetings, we look at language used to make your statements more persuasive. Key concepts are: Making coherent, persuasive arguments, and effective us of language to support your arguments. Please go to our new website for new podcasts: www.BusinessEnglishPod.com To update your iTunes subscription, please click on the link below (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090

Our news story today is about the changes in management style taking place around the world. After you listen to the story, we'll explain some of the new vocabulary and provide further examples of how they can be used. Please go to our new website for new podcasts: www.BusinessEnglishPod.com To update your iTunes subscription, please click on the link below (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090

When you attend a business meeting, you may not always understand or agree with everything someone says. You may think that someone has got their facts wrong. Or you may simply be confused or feel mislead by what someone says. If you are in such situations, it is very important for you to ‘query’ or ‘clarify’. You need to check that the information given is correct or that you understand correctly what has been said. Please go to our new website for new podcasts: www.BusinessEnglishPod.com To update your iTunes subscription, please click on the link below (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090

For September we’ve chosen to cover everyone’s favourite topic – Problems. Yes, we’ve had our fare share of problems in the last couple of months, so we thought it would be a good idea to look at some different problems that we might have to deal with at work. Our main podcasts this month are on Discussing Problems on the Telephone and Dealing with Complaints from a Customer and we’ll also have a news article on a rather unfortunate mistake by a stock trader. Please go to our new website for new podcasts: www.BusinessEnglishPod.com To update your iTunes subscription, please click on the link below (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090

Socialising or networking with your work colleagues is an important part of your day, especially in large organisations where workloads between different departments often overlap. Making acquaintances and friendships with your colleagues can also improve your interpersonal skills, aid team building and develop better communication between work colleagues within the same organisation. Please go to our new website for new podcasts: www.BusinessEnglishPod.com To update your iTunes subscription, please click on the link below (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090

Go to our new site for new Business English Podcast episodes: www.BusinessEnglishPod.com In a recent Business English Podcast (BEP 22), we looked at how to handle technical problems when speaking on the telephone in English. Today, we’re going to talk about how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem. We are pleased to announce that our new feed is now available in iTunes. Please click on the link below to update your subscription (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090 Go to our new site for new Business English Podcast episodes: www.BusinessEnglishPod.com

This Business English podcast features a news article on how IBM is experimenting with new ways to conduct meetings. Listen to how IBM is using the virtual world of a website called Second Life as the next best thing to in person corporate meetings. After listening to the article, we'll highlight some of the new vocabulary and provide definitions and further examples. Please go to our new website for new podcasts: www.BusinessEnglishPod.com Please update your iTunes subscription by clicking this link (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?

For today's Business English Podcast we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions. This questioning technique is useful when you need to clarify important information or reach a decision. Please go to our new website for new podcasts: www.BusinessEnglishPod.com Please update your iTunes subscription by clicking this link (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast? Thanks for listening!

Today’s listening is from the beginning and end of a meeting held to discuss some urgent building work at a factory. It’s going to be run in a more formal style with firm direction from the chairperson because it involves making a decision about an expensive investment. Other types of meetings that benefit from having someone to lead the discussion are Teleconferences – having a chairperson can help make sure people speak in turn rather than all at once! Transcript available at: http://web.mac.com/pdatkinson/iWeb/BusinessEnglishPod/ Please visit: http://www.workplace-english-training.com/sample.html for access to a sample of our premium subscription service. This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.5 License.