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Beware of Being Too Kind to Your Customers

Beware of Being Too Kind to Your Customers

from Bigg Success on November 06, 2009
Duration: 0
A recent MSNBC article says there aren t many shopaholics left due to the recession. Then it explores how retailers are responding to frugal consumers for the upcoming holiday season, which accounts for up to twenty percent of annual sales for many of them. Last year, holiday sales were down 3.4%. This year, even more Americans are dealing with job loss, fear of job loss, wage cuts, a drop in home prices and a rise in credit card interest rates. ___ ___ So what will consumers do? What s a retailer to do? Working twice as hard but not making anymore Let s start with retailers. Dropping prices to push out inventory has become the norm since last year. Offering extreme discounts is a tactic many will use to try to get customers in their doors. Here s what that means: Let s say you have a product that costs you $10. You normally sell it for $20, leaving you with a $10 profit. You decide to cut your price by 25% to $15. So now you make $5 every time you sell a product. You have to sell twice as much of this item just to make the same amount of money! In this example, we used a product sale to keep it simple. However, many small businesses sell a service. So think about it this way: Carrying forward the numbers above if you cut your hourly rate by 25% you would have to work twice as much but you wouldn t make anymore. Is it worth it? Would you be better served pursuing another strategy? Consumers are more price-sensitive, but value is still king Now, let s look at those customers. Experts cited in the article say consumers will shop for good value on items they want and need. Note the term value , not price. Consumers are more price sensitive than ever. However, because they have been bombarded with super-low prices, they are beginning to think that those products are worthless. Furthermore, they will pass up an offer even if the price seems too good to be true if they think they just don t need the item. If you cut prices too much, you may kill your business by killing your customer with kindness! 3 strategies for a tight-belt economy: Divide your product or service offerings into three categories must have, need and want. In this economy, focus on the must haves. Which customers must have your must have product? Focus most of your efforts here. Is there a way to bundle a need with a must have or a want with a need ? Offer a special deal on the bundle rather than the individual product or service. You may find that you can sell more without having to work a lot harder. Think about your customer s bottom line. How can you add value to your product or service and boost your customer s bottom line at the same time? For example, is there some essential knowledge that you could impart to help your customer use your product or service to save money? If so, they ll be much more likely to buy even now. How are you compelling your customers to buy your products or services? Share that with us by leaving a comment, e-mailing us at bigginfo@biggsuccess.com or leaving a voice message at 888.455.BIGG (2444). We think you re too kind for checking in with us today. Thanks so much! ___ Get the tips and tools you need to be a BIGG success. Subscribe to the Bigg Success Weekly it s FREE! ___ There s a popular celebrity who says it took him 26 years to get one mile down the road. Please join us next time and we ll fill you in on his story of bigg success. Until then, here s to your bigg success! Subscribe to The Bigg Success Show in iTunes. Subscribe to the Bigg Success feed. Direct link to The Bigg Success Show audio file: http://media.libsyn.com/media/biggsuccess/00517-110609.mp3 Related posts The Trick to Keeping Customers 3 Reasons Entrepreneurs Fail (Image in today s post by xenxen)
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Obama Warns of Future Job Losses

Obama Warns of Future Job Losses

from ABC News Video: Politics on November 02, 2009
Duration: 0
Obama addresses jobs in kicking off Economic Recovery Advisory Board meeting.
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GRITtv: The F Word: Unemployment Rises and Traders Rejoice

GRITtv: The F Word: Unemployment Rises and Traders Rejoice

from recent posts tagged grit - blip.tv (beta) on August 06, 2009
Duration: 240
Workers fighting senseless layoffs is something real to be excited about. Here's what's not real: "Stocks open higher after jobless claims report." It says a lot about our society when 550,000 Americans file new unemployment claims -- and traders celebrate. The AP report continues that "the market's gains...are somewhat muted" - nonetheless -- because of "sluggish" sales. Are our troubles over? The Obama team are right: we're seeing the results of that $787 billion fiscal stimulus. Fewer people are losing their jobs and the economy's shrinkage has shrunk.... But we're not out of the woods -- not yet. Remember those "sluggish" consumer sales numbers? Get used to them. The US consumer market didn't just temporarily dry up. Over several decades of misguided economic and industrial policy -- it was dredged. From an economy based on workers with wages buying things, we became one based on workers in trouble and speculators getting rich trading on their debt. Divert investment from manufacturing to gambling paper long enough -- and this is where you end up. Suppressing wages, shutting plants, expanding credit, and inflating assets.... It was a good way to blow up a bubble. But that bubble is burst and now Main Street America is jobless and broke. Workers around the globe are taking matters into their own hands -- and putting their bodies on the line to stop the madness. From England to Italy and South Korea, they are occupying their plants to stop them from closing. Their message should not be muted: the only thing that's going to save most people and most economies, is living wages and productive work. The F Word is a regular commentary by Laura Flanders, the host of GRITtv which broadcasts weekdays on satellite TV (Dish Network Ch. 9415 Free Speech TV) on cable, and online at GRITtv.org and TheNation.com. Follow GRITtv or GritLaura on Twitter.com.
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GDI JOB SECURITY AND JOB LOSS

GDI JOB SECURITY AND JOB LOSS

from Favorites of CASHKID88GDI on August 05, 2009
Duration: 285
GDI JOB SECURITY AND JOB LOSS IF YOUR TIERD OF LIVING PAY CHECK TO PAY CHECK, AND TIERD OF HOPING FROM ONE JOB TO ANOTHER BECAUSE OF JOB LOSS AND THE ECONOMY, AND YOUR READY TO MAKE THAT CHANGE AND START WORKING TOWARDS SOMETHING BIG! THAT WILL CHANGE YOUR LIFE FOR EVER! THE VISIT MY WEBSITE AT http://WWW.DIRECTFREEDOM.WS OR JUST TEXT ME OR CALL ME AT (704) 910-7203 OR EMAIL ME AT anangelarevalofilm@yahoo.com, SEARCH ME ON SKYPE USER NAME DIRECTORNUMBERONE, MYSPACE.COM/DIRECTFREEDOM, http://DIRECTFREEDOM.HI5.COM, FACEBOOK SEARCH ME BY NAME ANGEL AREVALO ALONG WITH TWITTER! LOOK FORWARD IN WORKING WITH YOU AND HELPING YOU CHANGE YOUR LIFE! THANKS AND GOD BLESS!
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GDI THE BEST ONLINE HOME BUSINESS

GDI THE BEST ONLINE HOME BUSINESS

from Favorites of CASHKID88GDI on August 04, 2009
Duration: 241
IF YOUR READY TO CHANGE YOUR LIFE FOREVER, IF YOUR READY TO PUT THE EFFERT NECESSARY IN ACCOMPLISHING THAT, THAN VISIT MY WEBSITE http://WWW.DIRECTFREEDOM.WS BUILD THAT INCOME FOR LIFE, I WILL SHOW YOU HOW. CALL ME OR TEX ME AT (704) 910-7203 OR EMAIL ME AT anangelarevalofilm@yahoo.com CHECK ME ON MYSPACE.COM/DIRECTFREEDOM OR SEARCH ME ON SKYPE USER NAME DIRECTORNUMBERONE. THANKS FOR WATCHING HOPE TO HERE FROM YOU OR SEE YOU SOON! GOD BLESS!
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Foreclosure Dogs Fill Shelters, Left By Owners Who Can't Afford Them

Foreclosure Dogs Fill Shelters, Left By Owners Who Can't Afford Them

from Dog Days on March 20, 2009
Duration: 123
As the financial crisis worsens in March of '09, animal and rescue shelters say record numbers of dogs, including expensive purebreds, are being dropped off by now jobless owners who can no longer afford pets.
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