It Service Management Videos

http://www.ibm.com/software/tivoli/products/omnibus-network-mgr/?cm_mmc=agus_itmbitivv_20090810-usitv021-_-n-_-hn1-_-bHeath Newburn, from IBM, speaks about the importance of having a strong software automation solution in place.

http://www.ibm.com/software/tivoli/governance/servicemanagement/?cm_mmc=agus_itmbipcty-20090810-usitp200-_-n-_-dz1-_-bDon Zeunert of IBM talks about the ability to achieve significant ROI in a short period of time through mainframe server consolidation using a z/Linux solution.Traditionally, a lot of the data centers have been looking for a three to five year payback on investments but over the last two years pressures have gotten a lot more serious and customers are looking for one to two year payback. What can you do today to get that kind of an ROI? One of the things everybody's talking about is server consolidation and with System z server consolidation you can see 80 percent reduction in power and floor and significant reductions in software license costs because you might have had 1,500 licenses go down to maybe 7 licenses for your software. So what we're seeing as customers move to z/Linux is $11 million payback ROI in one year. It's quite significant and one of the things that you're probably concerned about is well, z/Linux is kind of new. What's out there to support me and my workload? And Tivoli has ported over 80 products to help you manage your workload on System z. We have all of the traditional distributor products that have been out in Tivoli for many years, very stable products that are now running on z/Linux to help you manage the Workload, Scheduling, Automation, Process Management, Change Management, Service Desk, Service Catalog. All these products are available to help you manage your enterprise from a System z platform.

http://www.ibm.com/software/tivoli/governance/servicemanagement/?cm_mmc=agus_itmbipcty-20090810-usitp200-_-n-_-dz2-_-bDon Zeunert of IBM discusses the importance of having a single view of all resources associated with a business application in order to improve quality of IT service.Customers are demanding better quality of service these days than they used to and we're exposing our IT applications to them. When they call on the phone and say they're having a problem, they say, "I have a problem entering an order." They don't call on the phone saying, "I think maybe this CICS region is having a problem," or "We've got a DB2 problem over here." They have no clue what the problem is. What's the problem? The problem is that you're looking at resources not business applications and if you're asking your IT department to manage better quality of service for customers' business apps, you have to give them a view into the business application, not a view into resources. And you can't manage these resources the same way we did 20 years ago with silos. Here's the AIX guy, here's the z guy and here's the network guy; we can't do that. We have to look at all of the components that provide service to the end user and get a view of which resources are needed to provide that service and manage those resources. Tivoli provides that capability. Tivoli has a single pane of glass that shows you distributed monitors, distributed application monitors such as SAP, database monitors on distributed mainframes. The mainframes, CICS, DB2, IMS, CICS, all of these MQSeries, same user interface for distributed and mainframe; WebSphere, same user interface for distributed and mainframe. All from a single pane of glass that we can customize to show your business application and the components of the business application so when you have a problem you've got a red light that says, "Here's a problem. It's impacting my accounts receivable department. Here's a problem that's impacting my order entry." Which should I work on first? ITIL tells you to work on the one that's causing the biggest business impact. If you look at TBSM, Tivoli's Business Service Management, we'll actually put dollars associated with the cost of service of this service delay or outage so that you can see where's the dollars -- ching ching ching -- you're losing money over here. Let's focus on this. Where -- if you do resource management -- you might have had a nice red light over here that said I think I'll fix that but it didn't fix the money going out the door.

http://www.ibm.com/software/tivoli/governance/servicemanagement/overview.html?cm_mmc=agus_itmbipcty-20090810-usitp200-_-n-_-ls1-_-bLen Sanatalucia from Vicom Infinity Solutions, Premier IBM Business Partner, talks about cost reduction and virtualization using System z and Linux.Well, today, a lot of the customers are expressing their need for reducing costs, streamlining their environments, making them less complex, reducing their[onscreen text: Reducing costs of] facility cost, reducing their people[onscreen text: management] cost, trying to reduce their software [onscreen text: software] cost, trying to reduce their hardware [onscreen text: hardware] cost, their floor space, power cooling those kinds of things, and the issue with that is that they are finding that what is helping them reach that goal as they learn what the new capabilities are of the System z mainframe, is its new virtualization capabilities for allowing them to run lots and lots of virtual Linux systems on the System z. One of the financial firms here in New York used to tell me until he put the System z in with virtualized Linux servers, that he had no room in that data center to even plug in a toaster. There was no more power, there was no more room for cooling devices, refrigeration, air conditioning units, and there was no more room physically to place servers on the floor anymore. So he decided to put a System z in with zVM [onscreen text: Virtualization supports consolidaton] and Linux virtual servers, and he was able to pretty much clean up the entire floor. You were looking at in a range of probably 2500, 2800 servers, physical hardware servers, now being done all virtually on basically one System z10.

http://www.ibm.com/software/tivoli/governance/servicemanagement/?cm_mmc=agus_itmbipcty-20090810-usitp200-_-n-_-dz2-_-b Don Zeunert of IBM discusses the importance of having a single view of all resources associated with a business application in order to improve quality of IT service. Customers are demanding better quality of service these days than they used to and we're exposing our IT applications to them. When they call on the phone and say they're having a problem, they say, "I have a problem entering an order." They don't call on the phone saying, "I think maybe this CICS region is having a problem," or "We've got a DB2 problem over here." They have no clue what the problem is. What's the problem? The problem is that you're looking at resources not business applications and if you're asking your IT department to manage better quality of service for customers' business apps, you have to give them a view into the business application, not a view into resources. And you can't manage these resources the same way we did 20 years ago with silos. Here's the AIX guy, here's the z guy and here's the network guy; we can't do that. We have to look at all of the components that provide service to the end user and get a view of which resources are needed to provide that service and manage those resources. Tivoli provides that capability. Tivoli has a single pane of glass that shows you distributed monitors, distributed application monitors such as SAP, database monitors on distributed mainframes. The mainframes, CICS, DB2, IMS, CICS, all of these MQSeries, same user interface for distributed and mainframe; WebSphere, same user interface for distributed and mainframe. All from a single pane of glass that we can customize to show your business application and the components of the business application so when you have a problem you've got a red light that says, "Here's a problem. It's impacting my accounts receivable department. Here's a problem that's impacting my order entry." Which should I work on first? ITIL tells you to work on the one that's causing the biggest business impact. If you look at TBSM, Tivoli's Business Service Management, we'll actually put dollars associated with the cost of service of this service delay or outage so that you can see where's the dollars -- ching ching ching -- you're losing money over here. Let's focus on this. Where -- if you do resource management -- you might have had a nice red light over here that said I think I'll fix that but it didn't fix the money going out the door.

http://www.ibm.com/software/tivoli/governance/servicemanagement/overview.html?cm_mmc=agus_itmbipcty-20090810-usitp200-_-n-_-ls1-_-b Len Sanatalucia from Vicom Infinity Solutions, Premier IBM Business Partner, talks about cost reduction and virtualization using System z and Linux. Well, today, a lot of the customers are expressing their need for reducing costs, streamlining their environments, making them less complex, reducing their[onscreen text: Reducing costs of] facility cost, reducing their people[onscreen text: management] cost, trying to reduce their software [onscreen text: software] cost, trying to reduce their hardware [onscreen text: hardware] cost, their floor space, power cooling those kinds of things, and the issue with that is that they are finding that what is helping them reach that goal as they learn what the new capabilities are of the System z mainframe, is its new virtualization capabilities for allowing them to run lots and lots of virtual Linux systems on the System z. One of the financial firms here in New York used to tell me until he put the System z in with virtualized Linux servers, that he had no room in that data center to even plug in a toaster. There was no more power, there was no more room for cooling devices, refrigeration, air conditioning units, and there was no more room physically to place servers on the floor anymore. So he decided to put a System z in with zVM [onscreen text: Virtualization supports consolidaton] and Linux virtual servers, and he was able to pretty much clean up the entire floor. You were looking at in a range of probably 2500, 2800 servers, physical hardware servers, now being done all virtually on basically one System z10.