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         <title>How To Drop Off the Grid</title>
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		 From : popular posts - blip.tv (beta)<br />Got a case of the Mondays? Why not blow off the cubicle life and try dropping out of society?
		 ]]></description>

		<pubDate>Wed, 08 Oct 2008 11:06:11 -0400</pubDate>
		
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         <title>Communicating the American Way</title>
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		 From : recent posts - blip.tv (beta)<br />A buisiness guide for foreign-born professionals to understand how to successfully navigate through US business situations.
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		<pubDate>Tue, 07 Oct 2008 16:32:55 -0400</pubDate>
		
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         <title>How To Drop Off the Grid</title>
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		 From : Metacafe - How To Videos by Metacafe<br />Got a case of the Mondays? Why not blow off the cubicle life and try dropping out of society? Ranked 0.0 / 5 | 13 views | 0 comments Click here to watch the video (02:40) Submitted By: Howcast Tags: Howcast Poykpac HotHowTos Offices Life Career Jobs Work Workplace Boss Employees Quitting Categories: How To
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		<pubDate>Mon, 06 Oct 2008 12:31:30 -0400</pubDate>
		
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         <title>SwineCast 0344 for October 3 2008</title>
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		 From : SwineCast<br />SwineCast 0344 Show Notes: How are Wall Street's problems and your incentive system related?  Dr Dennis DiPietre looks at his recent blog post on the Headliners tab above Higher unemployment numbers may expand your hiring pool but onboarding will have a larger impact on your retention.  And that's what hiring is all about
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		<pubDate>Sat, 04 Oct 2008 09:30:53 -0400</pubDate>
		
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         <title>How To Drop Off the Grid</title>
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		 From : YouTube :: Videos by howcast<br />Got a case of the Mondays? Why not blow off the cubicle life and try dropping out of society? Author: Howcast Keywords: boss career employees how-to howcast job life office poykpac quitting work workplace Added: October 2, 2008
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		<pubDate>Thu, 02 Oct 2008 14:58:52 -0400</pubDate>
		
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         <title>American Heart Association announces Start! Fit-Friendly Companies</title>
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		 From : Revver - medical Videos<br />Author: MultiVu Added: Sat, 27 Sep 2008 20:34:03 -0800 Duration: 80American Heart Association announces Start! Fit-Friendly Companies More than 900 businesses across the nation have been recognized by the American Heart Association's Start! Fit-Friendly Companies Program for promoting physical activity and health in the work placea 20 percent increase over last year. Start! is the American Heart Association's national initiative to get Americans walking. Most adult Americans spend a majority of their waking hours at work many in sedentary careers increasing their risk for medical problems such as obesity, high blood pressure and diabetes. To view Multimedia News Release, go to http://www.prnewswire.com/mnr/aha/34900/
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		<pubDate>Sun, 28 Sep 2008 00:34:03 -0400</pubDate>
		
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         <title>How to Get Your Employees to Own Their Job, Not Just Do It</title>
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		 From : Bigg Success<br />As business owners, we re told that we should work on our business, not in it. But how do you do that when you re just getting started? How can you do that if you don t have any employees? Here s the secret ___ ___ At first, you work on your business by working in your business. ___ Mary-Lynn s always trying to get me out of the business! ___ Seriously though, you begin working on your business by documenting your procedures, position by position, as you work in your business. Before you hire your first employee, it s essential to put this structure in place so that, when you do hire someone, you can train him or her them effectively. ___ My favorite General Managers in radio had worked in all areas of the business. They had been on the air. They had produced commercials. They had sold commercials. So they knew the business because they had worked the whole business. ___ As a new business owner, you do that anyway, right? All you have to do is document what you do, position by position. Maybe you don t do it all you re not comfortable with accounting, for example. So you get a partner who documents the procedures for those positions. Or you outsource them. You ll work through each position that your business will need. As you do, you will document every task that your business performs. This leads to your employees OWNING their jobs Now you re going to build upon the work you ve done. Put together two or more procedures and you have a process. Two or more processes start to build your system. You ll end up with a full-fledged Operations Manual. You get there by working on your business as you work in your business. Because while you re doing that, you can test your procedures to make sure they are effective and efficient. Assume you own a retail store. You would want to greet your customers as they come into your store. Here s a typical conversation: You: Hi, may I help you? Customer: No, I m just looking. End of conversation. Michael Gerber, in his great book The E-Myth Revisited, said he has consulted with retailers who increased sales by 10 to 16 percent when the following question was asked: Hi, have you been in here before? Now, if the customer says Yes , you can offer a special program for repeat customers. If the customer says No , you can make another offer for new customers. So you set up one procedure to greet your customers. Then you test it. That s working on your business. You ll have a separate procedure to promote your special offer for customers. These two procedures are the beginnings of your process. Keep doing this, procedure by procedure, process by process until you have a complete operating system. Document that and you have your Operations Manual. Now when you hire an employee and start to train him or her, you can involve them in the process because you have it in writing. You re ready for the five step process for training your employees. Since you ve tested your procedures, you can tell your new employee why you do things the way you do. This helps them understand the idea behind the procedure which helps get their buy in. You ll also tell your employee that your testing isn t over yet. In fact, you want them to help you test new ideas. You ll emphasize that it s important to follow your system, but you also want them suggesting ways to improve how you do things. That s how you get employees who don t just do their jobs; they own them! ___ For more tips on how to succeed bigg, subscribe to Subscribe to the Bigg Success Weekly it s FREE! ___ Next time, we ll look at an inexpensive way for families to connect and compete. Until then, here s to your bigg success! Subscribe to The Bigg Success Show in iTunes. Subscribe to the Bigg Success feed. Related posts How to Attract and Retain the Next Generation of Talent Are You a Born Leader or a Born Boss? (Image by tatlici)
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		<pubDate>Thu, 18 Sep 2008 01:30:42 -0400</pubDate>
		
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         <title>Alaska Employees Won't Testify in Troopergate</title>
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		 From : YouTube :: Videos by AssociatedPress<br />Alaska's investigation into whether Gov. Sarah Palin abused her power ran into intensified resistance when the attorney general said state employees would refuse to honor subpoenas in the case. (Sept. 17) Author: AssociatedPress Keywords: palin firing-scandal alaska employees won't testify troopergate Added: September 17, 2008
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		<pubDate>Wed, 17 Sep 2008 04:31:40 -0400</pubDate>
		
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         <title>Alaska Employees Won't Testify in Troopergate</title>
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		 From : News videos from Mochilla<br />Alaska's investigation into whether Gov. Sarah Palin abused her power ran into intensified resistance when the attorney general said state employees would refuse to honor subpoenas in the case. (Sept. 17)
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		<pubDate>Wed, 17 Sep 2008 04:06:14 -0400</pubDate>
		
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         <title>5 Steps to Make an Unhappy Customer Happy Again</title>
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		 From : Bigg Success<br />We ve all heard the basic rules of customer service. But they deserve repeating before we discuss how to resolve a customer complaint. ___ ___ Rule #1: The customer is always right. Rule #2: If the customer is ever wrong, reread Rule #1. These two rules are sufficient most of the time. However, sometimes we must realize: Rule #3: The customer may not always reasonable. You must know your boundaries in dealing with an unreasonable customer. If you re a leader, you must communicate these boundaries to your people so they are effective when customers complain. 5 steps to make an unhappy customer happy again Step #1 Let the customer vent. Before you can attempt to resolve the situation, you must understand it. Find out exactly what is troubling your customer. Step #2 Listen attentively. While this is really part of Step #1, it is so important that it bears special emphasis. Pay attention to what your customer is and isn t saying. What are his or her specific objections? #3 Restate the complaint or complaints. Wait until he or she has completely unloaded . Then, repeat back to your customer the complaints he or she has registered. You may say, Please let me make sure I completely understand your concerns. Then restate the complaint. Step #4 Assure them. This is not to say that you agree with him or her. It simply lets your customer know that you recognize how they feel. There is a difference! You may say things like: * I can understand why you might feel that way. * I can see your point. * I can appreciate that. #5 Find out what they want. Everything has led to this point. Simply ask the customer this question: What would you like me to do? If you have handled yourself correctly up to now, you will find they will usually ask for less than you would expect. If so, give it to them! If not, offer them a reasonable option to resolve the issue. Let them decide how they can be happy again. It will be rare when you can t find a good solution that makes both of you happy. Complaints are an opportunity Good things can come from a customer complaint. You can learn how to improve your procedures. ___ I once owned a carpet cleaning business. I remember a customer complained because we didn t get the furniture put back exactly where she had it. We had a chair misplaced by about an eighth of an inch. From that day on, we asked every customer to look at the room before we left to make sure we had everything in the right place. Our customers were thrilled at this simple change in process! ___ Remember this, if a customer is unhappy, they ll usually do one of two things: Take their business elsewhere or complain. Which do you prefer? Research shows that customers, who have had problems resolved to their satisfaction, produce three times the revenue of a customer without a problem. On top of that, they are much more likely to recommend you to their friends and family. Sounds like a good reason to try to make unhappy customers happy again! ___ Want more tips to help you be a BIGG success? Subscribe to the Bigg Success Weekly it s FREE! ___ Next time, we ll discuss what you have to do BEFORE you hire an employee. Until then, here s to your bigg success! Subscribe to The Bigg Success Show in iTunes. Subscribe to the Bigg Success feed. Related posts Relationship Building Blocks Do Your Customers Trust You? (Image by APatterson)
		 ]]></description>

		<pubDate>Wed, 17 Sep 2008 01:30:24 -0400</pubDate>
		
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         <title>Messy Desks</title>
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		 From : popular posts - blip.tv (beta)<br />How mess is too messy!?What do you think of messy desks? Does this reflect poorly on the employee? Should we try to keep our desks clean and organized because it communicates something important about us? Or, is it just a matter of preference or style....When you see someone with a messy desk, what do you think about it? What do you think about them? Are the conclusions correct?Should I clean up my desk (and office)!?
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		<pubDate>Tue, 16 Sep 2008 17:30:28 -0400</pubDate>
		
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         <title>The Cranky Middle Manager Show #160 Office Politics with Franke James</title>
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		 From : TPN :: The Cranky Middle Manager Show<br />Today Wayne Turmel talks to Franke James, editor of Officepolitics.com about the scourge of middle managers everywhere- the hated office politics and playing the game . There s no avoiding it, as the founder of Rome will tell you . Officepolitics.com s Franke James.        And the cure for the political weasels in your office! Show Notes 0:00 Welcome behind the looking glass, gang. Today we take a look at the dreaded office politics it s unavoidable but everyone claims to hate it.  We also look at  Romulus, who knew what he was doing when he created the Roman Senate. 3:00 The quote of the week is from someone you ll find a couple of times in my book, 125 Quotes for Whacking Weasels- Centuries of Wisdom, Motivation and Snappy Comebacks From the Cranky Middle Manager Show . Marcus Aurelius is one of my favorite writers, and he knew a thing or two about politics tolerate them or teach them- those are pretty much the options. 4:30 Welcome Franke James. Today we re talking about Office Politics and her site, which involves good people like Marty Seldman and Erika Andersen. Office politics is inevitable if there are more than one person in a company. Of course there are also bullies, snakes, toxic people, princesses and of course WEASELS. 9:25 A lot of managers think if you just keep your head down, everything will be okay. It ain t gonna happen. 11:30 Let s take a look at an example from her site and how to use a mindmap to figure out the politics at work. What are the connections and relationships that impact you and your work? 17:22 What do you do when you are playing by the rules but there s a weasely back-stabber screwing things up? Recognize the tactics and figure out what you re dealing with. There is a line between paranoia and observation. 21:00 Can you learn to see the politics around you? Some people are just more politically attuned than others but they are learn-able. Franke has even invented an Office Politics Game to help them figure things out. 26:00 Has anything really changed since the first grade? All the types are still there.. bullies, pets and the like. Let s rise above it . yeah right. Franke s Resources Kathleen Kelly Reardon . Franke mistaken called it the Golden handshake but it s The SECRET Handshake Don t let the weasels get you down!
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		<pubDate>Mon, 15 Sep 2008 17:56:30 -0400</pubDate>
		
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		<media:title>The Cranky Middle Manager Show #160 Office Politics with Franke James</media:title>
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         <title>Should We All Do National Service?</title>
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         <description><![CDATA[
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		 From : The Conversation Podcast<br />In this post 9/11 world, John McCain and Barack Obama want us to do voluntary national service. Many countries have compulsory national service where citizens must serve in the military or do civilian duty. Should we all give back to our country by performing national service? Do you think national service makes us better citizens? Why does service have to be through the government? Can't we do just as much good through churches, private groups or on our own? Plus, in a close five to four ruling the State Supreme Court has decided that the smoking ban applies to the Bremerton American Legion post. The ban clearly says it applies to any place of employment, but is it going too far to ban smoking in a private club?
		 ]]></description>

		<pubDate>Thu, 11 Sep 2008 17:05:00 -0400</pubDate>
		
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         <title>How to Get Better Results When You Train Your Employees</title>
		 <link>http://www.mefeedia.com/entry/how-to-get-better-results-when-you-train-your-employees/11511011/</link>
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		 From : Bigg Success<br />For anyone starting a business, we highly recommend reading Michael Gerber s The E-Myth. In the book, he tells a story that goes something like this ___ ___ The Master Baker There s a young woman who loves to bake cakes. Her friends raved about her cakes; they told her that she should go into business. So she opens a little shop. She mixes each cake with tender, loving care. She is meticulous about her craft. And her customers love it! So they tell their friends who tell their friends. Before she knows it, she has more orders than she can handle! So she hires her first employee. She shows her employee how to make the cakes. Then she turns her new employee loose. Freedom! Now she has time to work on more important things. But it doesn t last. Before long, she s getting complaints from her customers about the quality of her cakes. That never happened before. She s hearing from her customers that they re not getting the same kind of service she gave them. So she steps in and starts closely supervising her employee. But she still has her own work to do. Now she s busier than she was when she didn t have an employee. This just isn t working out like she planned. Show and tell doesn t work So it goes with many of us when we hire someone for the first time. We hire them because we re so busy. We often find that we spend more time once we have them. We re all familiar with on-the-job training. The new employee watches as someone else performs a task. We expect that they ll just pick it up, almost by osmosis. There s a Chinese proverb that says: Show me and I ll forget; tell me and I may remember; involve me and I ll understand. ___ Want to be a BIGG success? Get the tips and tools you need by subscribing to The Bigg Success Weekly it s FREE! ___ Use this 5-step process Step 1 Tell them what they need to do. Explain to them how to do the task, step-by-step. Step 2 Show them how to do it. You perform the task step-by-step, talking about it as you progress. Step 3 Review and repeat as needed. Keep repeating Steps 1 and 2 until your trainee says he or she completely understands it. Step 4 Involve them. This is the part we often forget or pass over. We assume Steps 1 and 2 are sufficient. But they re not. You want your trainee to actively participate. So have them tell you how to do it, step-by-step. Then have them do actually do it, step-by-step, explaining the process as they go through it. Step 5 Review and repeat as needed. Discuss what went well and what didn t. Then repeat Step 4 until you re satisfied that your trainee knows how to do it. But there s something you should do before you do any of these steps. We ll discuss that next Thursday! Come back and see us again! Subscribe to The Bigg Success Show in iTunes. Subscribe to the Bigg Success feed. Related posts How to Attract and Retain the Next Generation of Talent Are You a Born Leader or a Born Boss? (Image by Fickle)
		 ]]></description>

		<pubDate>Thu, 11 Sep 2008 01:30:25 -0400</pubDate>
		
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		<media:title>How to Get Better Results When You Train Your Employees</media:title>
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         <title>Enticing Generation Y Employees</title>
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		 From : ABC News Video: Money &amp;amp; Business<br />"Money Matters" rates the best millennial employers.
		 ]]></description>

		<pubDate>Wed, 10 Sep 2008 22:57:04 -0400</pubDate>
		
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         <title>Chernobyl Survivors</title>
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		 From : Favorites of usnewsandworldreport<br />Nuclear-plant workers recount disaster 22 years later. For more on the Chernobyl victims, visit http://www.usnews.com/articles/news/world/2008/04/24/chernobyl-victims-struggle-with-consequences-of-radiation-exposure.html
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		<pubDate>Mon, 08 Sep 2008 20:05:59 -0400</pubDate>
		
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         <title>Chernobyl Survivors</title>
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		 From : YouTube :: Videos by usnewsandworldreport<br />Nuclear-plant workers recount disaster 22 years later. For more on the Chernobyl victims, visit http://www.usnews.com/articles/news/world/2008/04/24/chernobyl-victims-struggle-with-consequences-of-radiation-exposure.html Author: usnewsandworldreport Keywords: Chernobyl survivors disaster blast US News World Report nuclear-plant workers employees accident Ukraine power surge 22 year anniversary 1986 remembrance honor death remembering Moscow Oleg Genrikh Pyotr Palamarchuk Gennady Rusanovsky victims Added: September 8, 2008
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		<pubDate>Mon, 08 Sep 2008 20:05:59 -0400</pubDate>
		
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		<guid isPermaLink="false">11327136</guid> 
         <title>The Cranky Middle Manager Show #159 Hug Your People- Jack Mitchell</title>
		 <link>http://www.mefeedia.com/entry/the-cranky-middle-manager-show-159-hug-your-people-jack-mitchell/11327136/</link>
         <description><![CDATA[
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		 From : TPN :: The Cranky Middle Manager Show<br />Wayne Turmel talks to legendary retailer Jack Mitchell about his new book, Hug Your People . How do you keep employees engaged and wanting to come to work? How do you manage through tough times? Also we look at a Cherokee woman with a cool job title. Author and CEO Jack Mitchell By the way, our new book, 125 Quotes for Whacking Weasels- Centuries of Wisdom, Motivation and Snappy Comebacks From the Cranky Middle Manager Show is now available for pre order from our website. Support the show and have some laughs! Show Notes 0:00 Today we are talking to retail legend Jack Mitchell about helping your employees feel loved and valued. Jack s the CEO of        and knows a thing or two about motivating people. Here s a question are you paranoid or just daydreaming? We also salute a Cherokee woman named Nan Ya Hi, (also known as Nancy Ward) with the coolest job title ever. 3:15 The quote of the week is once again from Cicero, and it s words of wisdom for any trainer, teacher or manager who needs to know when to shut the hell up. Duly noted. 4:58 Welcome Jack Mitchell, author of Hug Your PeopleThe Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results- sounds like an HR nightmare waiting to happen but it s just an expression. Everyone knows there s a connection between employee satisfaction and customer satisfaction scores so why is this so hard to understand? 8:00 What s going on in companies that don t get it? Even Payless Shoes can turn it around when they feel valued. There are lots of things that go on that get in the way and it falls on the Manager mostly. So what else is new? The first problem is rule books. 12:49 I confess, it s easy to blame the system for not allowing proper reward and recognition . but there ARE things in your scope. Jack offers some suggestions. It starts with knowing your people personally. It also helps if you understand the difference between standards and rules. 18:40 How did the Jack s business evolve these rules and processes? It starts with the human connections of a small family business. Here s one, treat everyone equally but not the same. 22:01What s the power of being nice to a successful business? Jack shares a story about being on an airplane that changed his thinking. It s not that complicated. 25:00 That s great if you re in retail, but coders don t face the customer so why does nice matter? 27:00 Jack s Resources: Blueprint to a Billion- 7 Essentials to Achieve Exponential Growth African Genesis That s it gang. Don t let the weasels get you down!
		 ]]></description>

		<pubDate>Mon, 08 Sep 2008 07:52:45 -0400</pubDate>
		
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		<media:title>The Cranky Middle Manager Show #159 Hug Your People- Jack Mitchell</media:title>
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         <title>How Honest Should You be with Your Employees?</title>
		 <link>http://www.mefeedia.com/entry/how-honest-should-you-be-with-your-employees/11284435/</link>
         <description><![CDATA[
		 <a href='http://www.mefeedia.com/entry/how-honest-should-you-be-with-your-employees/11284435/'><img src='http://images.mefeedia.com/entries/11284435/video_120.png' width='120' height='95' /></a><br />
		 From : Bigg Success<br />Clinton Korver wrote a great article for Harvard Business Publishing. He talks about his experience running a start-up and why it s especially important during tough times to share information with your employees. He says that he went against the advice of his venture capitalists. They feared losing employees, customers, and other investors if the bad news got out. Clinton found that being completely forthright strengthened his relationships with his employees. One of my radio managers did that when our company wasn t doing so well. I appreciated the honesty and how it put all of us on the same page. Honesty is high on most of our lists of core values. However, do we really think that we should always be honest? For example, picture yourself standing with your best friend adoring her newborn baby boy. You think he s the least attractive baby you ve ever seen. She s going on and on about him, when she asks you the dreaded question Isn t he the best looking baby you ve ever seen? Would you tell her what you really think? Or would you pick your words carefully to avoid hurting her feelings? Of course, this is a different situation than the first one presented being honest with your employees, even when things are not going well. But it illustrates that there can be a second value at stake the desire to not cause undue harm. Is there a reason to tell your friend what you really think? What good will come from it? I ve come to believe strongly in open-book management. As a general rule, I think the more you share with your employees, the better. Having said that, I have found you also have to know your employees. Open-book requires a higher level of maturity from your employees. If that s not present, sharing more just creates undue emotional distress. The reason an ethical dilemma is a dilemma is because two or more core values at odds with each other. These situations flow up to the leader. You have to find a good solution. It s a personal decision. There likely will be disagreement on the best way to handle it. That s why it s so important to have a framework in place for these kinds of decisions. This framework will help you: be more efficient in making decisions like this make decisions that are consistent instead of all over the board build goodwill with all affected parties respect the face you see in the mirror at the end of the day We have a great resource that helps you set up the framework so when an ethical dilemma comes your way you re prepared. It outlines the three steps to solving an ethical situation: Know your core values Select an ethical model that helps you apply those core values Use a problem-solving process to work through the situation at hand So we ve presented an ethical dilemma today should you share all news with your employees, even the bad stuff? What do you think? Subscribe to The Bigg Success Show in iTunes. Subscribe to the Bigg Success feed. Related posts How to Attract and Retain the Next Generation of Talent If You Want to Increase Your Profit, Don’t Put Your Customers First Keep Your Employees Happy And Watch Your Profits Grow! (Image by darktaco)
		 ]]></description>

		<pubDate>Fri, 05 Sep 2008 01:30:57 -0400</pubDate>
		
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         <title>Having Fun at Office - cisco commercial</title>
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		 From : Dailymotion - most recent videos<br />Author: Channel_Zero Tags: employees having fun office [from www.metacafe.com] cisco commercial Posted: 03 September 2008 Rating: 0.0 Votes: 0
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		<pubDate>Wed, 03 Sep 2008 05:12:51 -0400</pubDate>
		
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         <title>Employees Having Fun at Office</title>
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		 From : Metacafe - Today's Videos by Metacafe<br />Bunch of employees having fun and doing amazing things at work. Wish I had a workplace like this. See more at http://www.cisco.com/go/peaceofmind Ranked 4.07 / 5 | 3403 views | 1 comments Click here to watch the video Submitted By: Ciscovid Tags: Fun Workplace Bored Amazing Offices Network Down Funny Employees Goofing Off Stupid Human Tricks Categories: Comedy
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		<pubDate>Wed, 03 Sep 2008 01:00:37 -0400</pubDate>
		
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         <title>Employees Having Fun at Office</title>
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		 From : Revver - funny Videos<br />Author: CiscoVideo Added: Tue, 02 Sep 2008 16:35:38 -0800 Duration: 76Bunch of employees having fun and doing amazing things at work. Wish I had a workplace like this. See more at http://www.cisco.com/go/peaceofmind
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		<pubDate>Tue, 02 Sep 2008 20:35:38 -0400</pubDate>
		
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         <title>Amazing Office Flip</title>
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		 From : boobs bikini sexy pose<br />Author: CiscoVideo Added: Tue, 02 Sep 2008 16:35:38 -0800 Duration: 25Crazy flip by some sort of office ninja. See more at http://www.cisco.com/go/peaceofmind
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		 From : boobs bikini sexy pose<br />Author: CiscoVideo Added: Tue, 02 Sep 2008 16:35:38 -0800 Duration: 76Bunch of employees having fun and doing amazing things at work. Wish I had a workplace like this. See more at http://www.cisco.com/go/peaceofmind
		 ]]></description>

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		 From : - blip.tv (beta)<br />Crazy flip by some sort of office ninja. See more at http://www.cisco.com/go/peaceofmind
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		 From : ABC News Video: Money &amp;amp; Business<br />LUSH employees bare their backsides in the name of the environment.
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