Employee Training Videos

Growing family businesses must implement organizational culture and invest in employee training and team-building, says Frank Hoy, business professor at Worcester Polytechnic Institute. He discusses developing loyalty by sharing the company's startup story

Protecting Your IT Equipment In the Summer Heat @ http://daveitguy.blogspot.com In this episode we talk about Protecting Your IT Equipment That's In the Summer Heat Listen here: Get the Flash Mp3 Player widget and many other great free widgets at Widgetbox! or download it by clicking here for episode 52 of Dave The I.T. Guy posted online July 10, 2009 (approximate file size: 7.6MB) • (approximate runtime: 8min 22sec) You can contact Dave Guerra the I.T. Guy by email at Dave@DaveGuerra.com Let's Tag This Episode With: • Dave Guerra • Protecting IT Equipment • Protecting Hard Drives • Heat Damage • Preventative Maintenance • Be Proactive • Critical Business Tools • Employee Training • Stay Vigilant • Give to the American Red Cross • Hire A Hero ====== NOTE: Unless otherwise noted, most music used on the podcast is pod safe music. INTRO MUSIC courtesy of MOFESSOR (Red Hot Boogie) @ (PodSafe Audio) Voiceover courtesy of Lydia Scholten @ www.voice123.com/lydiascholten My Odeo Channel

  Learn Japanese with JapanesePod101.com! Suppose you are learning Japanese so you can conduct business with Japanese companies. Of course, you will want to be able to have polite conversations with them, but you will also want to communicate to them in Japanese what your company will do for them and what you expect their company [...]

Internet Hoaxes, Email, and Acceptable Use Policy In The Workplace http://daveitguy.blogspot.com> In this episode we talk about Internet Hoaxes, Email, and Acceptable Use Policy In The Workplace. Listen here: Get the Flash Mp3 Player widget and many other great free widgets at Widgetbox! or download it by clicking here for episode 51 of Dave The I.T. Guy posted online July 7, 2009 (approximate file size: 6.7MB) • (approximate runtime: 7min 22sec) You can contact Dave Guerra the I.T. Guy by email at Dave@DaveGuerra.com Let's Tag This Episode With: • Dave Guerra • Internet Hoax • Email use • Inappropriate Email Use • Acceptable Use Policy • Policy and Procedures • Critical Business Tools • Employee Training • Stay Vigilant • Give to the American Red Cross • Hire A Hero ====== NOTE: Unless otherwise noted, most music used on the podcast is pod safe music. INTRO MUSIC courtesy of MOFESSOR (Red Hot Boogie) @ (PodSafe Audio) Voiceover courtesy of Lydia Scholten @ www.voice123.com/lydiascholten My Odeo Channel

Stand up comedian Steve Hofstetter discusses rural America

http://www.SIIANetGain.net BLR is a Compliance Information Company dedicated to reducing the risk, and cost, associated with complying with state and national employment, safety and environmental rules and requirements. The BLR Employee Training Center is an on-demand training platform that helps employers certify they have trained their staff in compliance with DOL, OHSA and EPA-mandated federal and state rules and requirements. Designed for busy training administrators, the BLR Employee Training Center is a very easy to use and is up in running in minutes. It leverages existing email applications and the Internet to schedule, track, and deliver HR and Safety training. Compliance data (and more) is automatically captured and available to a training administrator with simple, yet powerful, reporting fields. The trainee sees simple links in an email, and BLR award-winning HR and Safety courses engage the trainee from there. Even the printing of course Certificates is taken care of.

Talking about Appropriate & Inappropriate Use of Workplace Email at http://daveitguy.blogspot.com In this episode we talk about the Appropriate & Inappropriate Use of Workplace Email. Listen here: Get the Flash Mp3 Player widget and many other great free widgets at Widgetbox! or download it by clicking here for episode 50 of Dave The I.T. Guy posted online April 11, 2009 (approximate file size: 21.2MB) • (approximate runtime: 23min 10sec) You can contact Dave Guerra the I.T. Guy by email at Podcast@DaveGuerra.com Links mentioned in the show: British Computer Society KPMG Press Release Let's Tag This Episode With: • Dave Guerra • British Computer Society • KPMG • Inappropriate Email Use • Bad Employees • Straining Customer Relations • Acceptable Use Policy • Company's Bad Reputation • Policy and Procedures • Non-Disclosure Agreement • Critical Business Tools • Breach of Confidentiality • Corporate Legal Liability • Employee Training • Stay Vigilant • Give to the American Red Cross • Hire A Hero ====== NOTE: Unless otherwise noted, most music used on the podcast is pod safe music. INTRO MUSIC courtesy of MOFESSOR (Red Hot Boogie) @ (PodSafe Audio) Voiceover courtesy of Lydia Scholten @ www.voice123.com/lydiascholten My Odeo Channel (odeo/a558373d4007d917)

Zingerman's 5 Steps to Effectively Handling Complaints features real Zingmerman's employees describing real situations and walking you step-by-step through a service recipe that helps take the stress out of one of the most challenging encounters in customer service resulting in higher sales and making any business a better place to work. You've never seen a training series like this. Produced and Directed by Matthew Grocoff

As business owners, we re told that we should work on our business, not in it. But how do you do that when you re just getting started? How can you do that if you don t have any employees? Here s the secret ___ ___ At first, you work on your business by working in your business. ___ Mary-Lynn s always trying to get me out of the business! ___ Seriously though, you begin working on your business by documenting your procedures, position by position, as you work in your business. Before you hire your first employee, it s essential to put this structure in place so that, when you do hire someone, you can train him or her them effectively. ___ My favorite General Managers in radio had worked in all areas of the business. They had been on the air. They had produced commercials. They had sold commercials. So they knew the business because they had worked the whole business. ___ As a new business owner, you do that anyway, right? All you have to do is document what you do, position by position. Maybe you don t do it all you re not comfortable with accounting, for example. So you get a partner who documents the procedures for those positions. Or you outsource them. You ll work through each position that your business will need. As you do, you will document every task that your business performs. This leads to your employees OWNING their jobs Now you re going to build upon the work you ve done. Put together two or more procedures and you have a process. Two or more processes start to build your system. You ll end up with a full-fledged Operations Manual. You get there by working on your business as you work in your business. Because while you re doing that, you can test your procedures to make sure they are effective and efficient. Assume you own a retail store. You would want to greet your customers as they come into your store. Here s a typical conversation: You: Hi, may I help you? Customer: No, I m just looking. End of conversation. Michael Gerber, in his great book The E-Myth Revisited, said he has consulted with retailers who increased sales by 10 to 16 percent when the following question was asked: Hi, have you been in here before? Now, if the customer says Yes , you can offer a special program for repeat customers. If the customer says No , you can make another offer for new customers. So you set up one procedure to greet your customers. Then you test it. That s working on your business. You ll have a separate procedure to promote your special offer for customers. These two procedures are the beginnings of your process. Keep doing this, procedure by procedure, process by process until you have a complete operating system. Document that and you have your Operations Manual. Now when you hire an employee and start to train him or her, you can involve them in the process because you have it in writing. You re ready for the five step process for training your employees. Since you ve tested your procedures, you can tell your new employee why you do things the way you do. This helps them understand the idea behind the procedure which helps get their buy in. You ll also tell your employee that your testing isn t over yet. In fact, you want them to help you test new ideas. You ll emphasize that it s important to follow your system, but you also want them suggesting ways to improve how you do things. That s how you get employees who don t just do their jobs; they own them! ___ For more tips on how to succeed bigg, subscribe to Subscribe to the Bigg Success Weekly it s FREE! ___ Next time, we ll look at an inexpensive way for families to connect and compete. Until then, here s to your bigg success! Subscribe to The Bigg Success Show in iTunes. Subscribe to the Bigg Success feed. Related posts How to Attract and Retain the Next Generation of Talent Are You a Born Leader or a Born Boss? (Image by tatlici)

One important aspect of growing a successful company is a teambuilding program. Consider Kristine Gunn and HighVelocityTraining's teambuilding programs. When it comes to thriving in a hypercompetitive marketplace, you can't do big things as a company if you're content with doing things only a little better than your competition. Investing in the growth and development of your people is the most powerful way to create economic value. We work with you to merge talent, creativity, passion and focus to create a new voice for success within your organization. For excellent team building programs, visit HighVelocityTraining at http://www.highvelocitytraining.com/

A sound transformational leadership program is vital in today's changing economy, demands on your leaders are intense and your training programs must be fast, focused and timely. HighVelocityTraining will consult with you to identify your objectives and determine a training path that merges strategy, people and processes and results in a stronger, more distinctive leadership force in your organization. For excellent transformational leadership programs, visit HighVelocityTraining at http://www.highvelocitytraining.com/