Employee Engagement Videos

Today Wayne Turmel talks to Mark Wiskup about his new book- Don t Be That Boss-  How Great Communicators Get the Most Out of Their Employees and Their Careers . We also look at someone who shouldn t have been THAT king, and quote Turks about listening skills. Not just another training workshop today boys and girls .. The incredibly energetic Mark Wiskup talks to us about good bosses communicate, and bad ones just give orders Show Notes 0:00 Hello everyone, a bit late but still hanging in here. Today we talk to Mark Wiskup about the communication skills managers need to be effective, and typically we dedicate this show to Raynald of Chatillon who knew absolutely nothing about that and lost his head as a result. We also revisit an old vaudeville joke with a point you know what bad bosses do, DON T DO THAT. 3:50 The quote of the week is from the Turks or so I m told but I m always suspicious. It was probably Seth Godin, he claims credit for everything these days. What is your listening/pondering/speaking ratio? 4:15 Welcome to Mark . so what boss do you NOT want to be? A boss who totally leaves out of the equation that you have to connect with your employees. They don t have to love you but they do have to be willing to listen to you. 7:00 Here s a hard lesson for all of us being right has very little to do with being a boss. It s your ability to influence and convince others. That s not data, that s communication. Oh, and communication is more than just transmission of messages. 10:46 Good heavens something we haven t talked about before- managers dealing with vendors and why good communication is so critical in that relationship. 14:11 We often believe in if/then IF I nag enough people WILL do whatever the heck it is I want. Yeah, how s that working for ya? 17:40 How do we maintain communication that works when we aren t around it s simple. Ask them personal questions and at least pretend to care about the answer. Seriously. If you re not willing to put in the effort, don t complain when you can t connect. 22:50 When you re talking to an employee or vendor and they re complaining spend some time to find out what they want in place? Drop the business speak and define what you want. Mark s Resources Arment/Dietrich s Newsletter Execution, by Larry Bossidy Anything by John LeCarre

Cranky Middle Manager Wayne Turmel talks to Rob Goffee about his book Clever- Leading Your Smartest, Most Creative People. Of course, I m supremely unqualified to do so, but we have fun anyway. Also, how the Trojan War makes the same point, and watch for a new How to Create and Manage Remote Teams webinar workshop coming next month. Rob Goffee, looking awfully clever himself There are two Greatwebmeetings.com webinars coming up. September 1 at 2 PM Central Time: Webinar 101 presented by Netbriefings. Click here for more information and to register FREE September 23        How Speakers and Meeting Planners Can Use Webinars to Boost Their Business, presented by Telenect. Click here for more information and to register FREE Show Notes 0:00 Welcome to the show, gang. Today we look at managing the really smartest, most talented people we have.  They add value, but they can be a real pain. Our dedication is to King Menelaus, who knew a thing or two about that problem during the Trojan War. 2:30 The quote of the week is from Naquib Mahfouz - clever is one thing, wise is another. Few people are both. 3:08 Welcome Rob Goffee to the show. He and his co-author Gareth Jones have written about managing clever people what do we mean by clever and how is that different from just plain smart? They tend to add more value than most employees, tend to smarter and expect to be treated differently. They can also be a management nightmare if mishandled. The good news is that most of them need organizations, even if they act like they don t. 6:18 There s a business case to be made for handling these people differently than most , and most of that handling means leaving them alone to do what they do. Less management is more. 9:34 How do you keep your clevers motivated while not hurting the rest of the team. The term benevlolent guardian is appropriate. Rob explains it better than I do. 14:58 Why do so many superstars make lousy managers and why do companies insist on trying to make them fit that role? We mention Donato Bramante trying to manage Michelangelo. You can learn more back in Episode 35 if you re so inclined. 19:45 How do managers keep their own heads and deal with their own insecurities in dealing with these people who might be smarter than they are? Start by acknowledging what they re good at. And now you have to put together a team of Superstars which is it s own nightmare. Rob s Resources

Leadership expert, Will Marr , asserts that workplaces of the future will turn Corporate Social Responsibility into Personal Social Responsibility, which will increase employee engagement and spur strategic innovation. He presents evidence that most employees in the U.S. are not committed to their companies goals because they don t reflect their personal values.