Communication Videos

Author: imbuzzcreators Keywords: desktop communication software tool increase delivery rates Added: November 20, 2009

Exemple erreur sur le manque de communication et la mauvaise identification des responsabilités, qui amène à la perte du client.Author: ASBPublishing Tags: vidéo formation commercial service client fidélisation responsabilités communication erreur identification Posted: 20 November 2009 Rating: 0.0 Votes: 0

Exemple erreur sur les informations à transmettre et la gestion des priorités pour éviter les incidents clients.Author: ASBPublishing Tags: vidéo formation commercial service client fidélisation responsabilités communication erreur identification Posted: 20 November 2009 Rating: 0.0 Votes: 0

Christine Arena introduces Jason Saul, CEO, Mission Measurement

Content summary: Mitch Joel s book offer; FIR Interview with Tac Anderson coming; update on the FIR Twitter List; FIR #500: more listener predictions; Dan York reports; the Media Monitoring Minute with CustomScoop; News That Fits: Ronna Porter s example on calling on your online community to verify your social media credentials in a job application, social media is influencing business decisions says new research from SNCR; David Philips reports; listener comments; music from Mario Tomic; and more. Get FIR: Download the MP3 file (26.0Mb, 64.59) Subscribe to the RSS feed Get the show at iTunes Messages from our sponsors: FIR is brought to you with Lawrence Ragan Communications, serving communicators worldwide for 35 years, www.ragan.com; Save time with the CustomScoop online clipping service: sign up for your free two-week trial, at www.customscoop.com/fir. For Immediate Release: The Hobson see the show notes home page for info. FIR #502 show notes at The New PR Wiki Share your comments or questions about this show, or suggestions for future shows, in the FIR FriendFeed Room. You can also email us at fircomments@gmail.com; call the Comment Line at +1 206 222 2803 (North America), +44 20 8133 9844 (Europe), or Skype: fircomments; comment at Twitter: twitter.com/FIR, or at Jaiku: fir.jaiku.com. You can email your comments, questions and suggestions as MP3 file attachments, if you wish (max. 3 minutes / 5Mb attachment, please!). We ll be happy to see how we can include your audio contribution in a show. Join the FIR Discussion Forum and extend your conversations with the FIR community. You can also join the FIR Facebook Community and become an FIR friend. To stay informed about occasional FIR events (eg, FIR Live), sign up for FIR Update email news. So, until Monday November 23 (Cross-posted from For Immediate Release, Shel s and my podcast blog.) 2009 - visit the author for more great content.

Georgia Gwinnet College Talent Show - Some high-lites! Enjoy!

BY BOB ANDELMAN Hank Rosenfeld found the kind of book writing job that guys like me salivate over. He met Irving Brecher, a brilliant and funny writer from the Golden Age of Hollywood comedy, and spent hours recording stories from Irv about everyone from Groucho Marx and the Marx Brothers to Judy Garland and Jackie Gleason. AUDIO EXCERPT: "Irv loved that movie, Meet Me in St. Louis. He had to read the entire script to Judy Garland because L.B. Mayer said, 'She doesn't want to do the picture!' She didn't want to be outshone in the movie by the little girl's part. But Judy used to come over to his house and sing. So he sold every line in the script to her like it was Shakespeare." “The Wicked Wit of the West,” as Groucho called him, lived a long and productive live, starting out writing one-liners for Milton Berle in the 1930s, two Marx Brothers films, punching up the humor in The Wizard Of Oz, writing and convincing Judy Garland to star in Meet Me in St. Louis, creating the long running radio and TV sitcom, “The Life of Riley,” and writing the original film version of Bye Bye Birdie for Dick Van Dyke and Ann-Margaret. Lucky for us, Brecher maintained a magnificent memory of the events of his life and spent his last years telling his stories to Hank Rosenfeld. Rosenfeld produced a book that is mostly Brecher’s memoir with some bits of Rosenfeld thrown in. The Wicked Wit of the West is a terrific read for any fan of comedy, particularly the Marx Brothers/Milton Berle/Jackie Gleason variety. It gets my highest possible recommendation. Open in your default player Detach into a separate window You can LISTEN to this interview with HANK ROSENFELD, author of THE WICKED WIT OF THE WEST, by clicking the BlogTalkRadio.com audio player above! Copyright 2009 Bob Andelman. Click here for copyright permissions!

Patchwork Film 3 ::::: Découvrez le 1er clip extrait de l'album : Le Chat Noir ::::: Réalisation : Alexandre Hallais ::::: Production : Patchwork filmAuthor: Patchwork-Film Tags: jarry chat noir patchwork film communication alexandre hallais Posted: 19 November 2009 Rating: 0.0 Votes: 0

Let's see your e-mail inbox do this: Google Wave lets you share gadgets, videos, documents, directions, RSVP gadgets and more right into the body of a discussion. A Internet tutorial series by butterscotch.com.

P.M. Forni, Ph.D., Professor of Italian Literature, Department of German and romance Languages and Literature, Johns Hopkins University and Co-founder of the Johns Hopkins Civility Project

BY BOB ANDELMAN I was stuck in the car a few weeks ago, waiting to pick my wife up at work, tuning around the Sirius Satellite Radio dial, looking for a few laughs. I had already heard the Howard Stern show earlier in the day and went a few clicks past him and landed on the Blue Collar comedy channel. The voice I heard—the inflection, particularly—sounded like Steve Martin. It wasn’t him, but the performer had me laughing the way I used to laugh 30 years ago upon hearing new material from Martin. This was a fellow named James P. Connolly and he had me in stitches with his routine about how men—when it came to sizing up women—were either ass, breast or leg men. I won’t try to tell his jokes here, but it was so funny I put it on pause and replayed it for my wife when she got in the car. AUDIO EXCERPT: "When I was in Desert Storm, we were there for a little over a year, and the day we were leaving, they issued us desert boots. It was like a game show parting gift... When I go back to entertain the troops now, I strap those babies on because they probably cost the government $7,425—per boot." Mrs. Media is not usually in the mood for standup comedy—from me or anyone else—when she gets out of work, but this time I insisted she listen. Three minutes later, she was laughing as hard as I was and I was convulsing all over again. So I did something I never did before—I tracked down a comedian I heard on Sirius and invited him on the show based on maybe five minutes of material. Connolly is not an unknown, having performed at the Comedy Store and the Improv, hosted “Movie Obsessions” on VH1 and appearing frequently on the nationally syndicated “Bob and Tom Radio Show.” He’s also released a CD, “The Master Plan,” which you can order on his website. Open in your default player Detach into a separate window You can LISTEN to this interview with comedian JAMES P. CONNOLLY by clicking the BlogTalkRadio.com audio player above! Copyright 2009 Bob Andelman. Click here for copyright permissions!

Complete video at: http://fora.tv/2009/11/08/Does_Darwin_Illuminate_Emotion_and_Spirituality Born to Be Good author Dacher Keltner introduces the Darwinian principle of antithesis, which attempts to explain body language. He relates the principle to strength, modesty, anger, love, spirituality, and stress. ----- Does Darwin Illuminate Emotion and Spirituality?: A Discussion with Dacher Keltner and Paul Ekman. Recorded in collaboration with Wonderfest, in Berkeley, CA, on November 8, 2009. Wonderfest, the Bay Area Festival of Science, is held each year in the beginning of November. Enjoy fascinating discussions between world-class scientists on cutting edge topics, as well as other fun exhibitions. Visit Wonderfest.org and join. Dacher Keltner, Professor of Psychology, is a social psychologist who focuses on the prosocial emotions, such as love, sympathy and gratitude, and processes such as teasing and flirtation that enhance bonds. He has conducted empirical studies in three areas of inquiry. A first looks at the determinant and effects of power, hierarchy and social class. A second in concerned with the morality of everyday life, and how we negotiate moral truths in teasing, gossip, and other reputational matters. A third and primary focus in on the biological and evolutionary basis of the benevolent affects, including compassion, awe, love, gratitude, and laughter and modesty. Professor Keltner is Co-Director of The Greater Good Science Center.

La perplexité de l'homme de marketing face au Web d'aujourd'hui est grande. Comment se repérerdans un océan plus vaste, sauvage, complexe, changeant et obscur que jamais ? De fait, la plupart optent pour un pragmatisme de bon aloi mais de courte vue : on peut bien hélas traduire les test and learn et trial and error par navigation à vue.Intellectuellement et stratégiquement, c'est insatisfaisant. De plus, quand on souhaite lancer un service nouveau dans plusieurs pays avec relativement peu de moyens, c'est trop lent et coûteux.C'est peut-être confrontés à une problématique similaire que quelques (peu nombreuses) personnes ont tâché de dresser une cartographie du Web. Les cartographies courantesLa carte de Markus Angermeie La carte de Markus Angermeie : http://moourl.com/qiqq8 La carte de la société Internality La carte de la société Internality : http://moourl.com/zzk0d La carte Web Trends d'Information Architects La carte Web Trends d'Information Architects : http://moourl.com/js70u La Web 2.0 Meme Map La Web 2.0 Meme Map : http://moourl.com/ij64s La carte de Dave Briggs La carte de Dave Briggs : http://moourl.com/wma00 « L’étoile de mer » de Scoble « L’étoile de mer » de Scoble : http://moourl.com/no0eu Le prisme de Brian Solis Le prisme de Brian Solis : http://moourl.com/yk163 La carte sociale de Brian Solis La carte sociale de Brian Solis : http://moourl.com/w5ok9 Limites des cartographies courantesDans l'ensemble, hormis la dernière, ces cartes représentent une notion (social media, Web 2.0…) et, regroupées par nature, ses incarnations. Ces cartes sont séduisantes, mais elles me laissent sur ma faim.  Et après ? Comment les utiliser ? Comment agir ? Puis, c'est tout le Web qui m'intéresse, et pas seulement le deuxième… Surtout : où est l'internaute ? C'est tout de même lui dont je veux qu'il connaisse le service, l'utilise, l'achète ! Il est assez plaisant de voir des experts en médias sociaux perdre de vue leur objet d'expertise…La dernière représentation est intéressante car elle place une personne au centre de la carte. Cependant, c'est l'auteur et la classification est insatisfaisante. Est-ce qu'une personne se dit : "je vais faire du rich media? du lifestream ? du "graphe social" ? Il est vrai que l'entreprise de cartographier Internet semble irréaliste, voire impossible : quelle représentation donner à des terres qui naissent, se déplacent et disparaissent incessamment ?Pourquoi alors ne pas changer de perspective ? Et si les termes, les technologies étaient l'arbre qui cache la forêt ? Si l'on ne parlait plus idées mais personnes ?  technologies mais usages ? Somme toute, Internet, ce sont des gens qui font des choses pour différents motifs, et les développeurs et les gourous du marketing ne font pas exception !Essai de cartographie des usages du Web Essai de cartographie des usages Web_2008 Atouts d'une cartographie des usages du WebCette représentation met plusieurs atouts dans la main de l'homme de marketing :Pérennité : les usages sont bien plus stables dans le temps que les outils, les technologies et les concepts (souvent des buzzwords). C'est leur pratique qui change Globalité : parce qu'elle s'affranchit de la technique et même du canal (le Web par exemple), elle permet de raisonner stratégiquement Clairvoyance : elle permet de repérer la concurrence réelle, le choix auquel est confronté un internaute pour un usage donné Prévoyance : de fait, elle permet une approche prédictive. Au moyen de cette carte, Google peut voir que Linkedin Answers est déjà un concurrent pour des requêtes de type professionnel. Il peut ainsi prévoir que si ce service fait florès, Linkedin pourrait mettre en place une régie publicitaire interne diffusant pertinemment des publicités de prestataires de services Obsession client : en le plaçant au centre, cette représentation nous pousse à analyser et à mesurer sa satisfaction, et d'agir en conséquence Compétitivité : en nous incitant à nous concentrer sur les usages et leur satisfaction, cette carte ouvre la porte à des améliorations produit voire à des innovations Utilité : parce qu'elle pose la question des usages et qu'elle le place au centre, elle nous ouvre la voie vers l'internaute. ConclusionOn pourrait objecter que cette carte ne couvre pas les usages complexes (organiser un voyage…), critiquer la définition des usages, leur subdivision ou le choix des outils. Á ce stade, sauf erreurs ou omissions grossières, je ne pense pas que cela porte à conséquence.J'ai d'abord voulu représenter un bouleversement de perspective et indiquer brièvement comme il peut être fécond. De plus, au centre de la carte, c'est un internaute anonyme qui figure. Aussi, la description d'usages simple suffit-elle.En revanche, sitôt que l'on aura substitué sa cible à l'internaute anonyme, ces points deviendront critiques, et une enquête précise sur la cible et ses usages sera nécessaire. C'est là aussi que cette cartographie des usages prend toute sa force.* envoyez nous vos actualités + inscrivez vous a la newsletter : www.psst.fr Sources : madmagz  SUR : Le Vide Poches   PAR : françois pérennès   ACCÈS DIRECT A LA PLATEFORME PSST.FR  UNE INITIATIVE DE POURQUOITUCOURS?   AGENCE DE PLANNING STRATEGIQUE 2.0   DIRIGÉE PAR jérémy dumont

Mothers Against Drunk Driving (MADD) and Nationwide Insurance launched The Power of Parents, It's Your Influence by MADD today to give parents of high school students the communication tools they need to stop teen alcohol use. The program features resources at thepowerofparents.org. A GfK Roper Youth Report showed 74% of kids (age 8-17) said their parents are the leading influence on their decisions about drinking. Data also shows that a zero tolerance message from parents to teens is the most effective in deterring underage drinking and it also supports the lifesaving 21 drinking age law, which is in all 50 states. To view Multimedia News Release, go to http://multivu.prnewswire.com/mnr/madd/40311/

Maia Magder, speech and language pathologist, explains to Paige and Gretchen how babies first learn to communicate.