Business Service Management Videos
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Identity management has evolved far beyond a simple understanding of who is accessing your applications and data. It is a critical and integral part of business service management and IT best practices, and its automation and integration greatly increases the value of other solutions in your environment. Bronna Shapiro, director at BMC Software, discusses the evolution of identity management systems, describes how business service management leverages its data, and the criteria that this integration should meet in order to deliver maximum value to your IT organization. She ends this podcast conversation with colorful, and real-world, examples of great identity management -- and identity management gone bad.

Who would want to miss an opportunity to talk to Peter Armstrong, corporate strategist for BMC Software? No worries. If you missed him at BMC UserWorld 2007 in Vancouver, you still get to listen to this conversation about where business service management has been and where it's going, as well as the key moment you know that BSM is successful in your enterprise.

There are five areas important to the business service management market right now. These include service-oriented architectures (SOA), server consolidation and virtualization, the “greening” of the data center, process execution excellence (or business process excellence), and the application of lean manufacturing principles to data centers. Tom Bishop, CTO of BMC Software, Inc. discusses each of these and how IT must think differently about innovation and technology.

Whether you already have in mind a grand plan for implementing your CMDB, or you don’t have a clue where to begin, this podcast is for you. Tom Bishop, chief technology officer at BMC Software, has helped implement more than 500 CMDBs at various customer sites, so he is well-positioned to offer advice that can help your CMDB implementation run much more smoothly.

From small CMDB implementations with 5,000 configuration items (CIs), to large implementations with millions, Jeanne Morain, senior manager of configuration automation products at BMC Software, has seen it all. Listen to this podcast for her real-world tips on how to optimize your configuration management database (CMDB) as well as insights on service delivery, discovery, and BSM.

"When Rebecca Blalock became CIO of the Southern Company, a Fortune 500, $14 billion regional electrical utility in the Southeast, she made it her goals to (1) deliver the cost efficiencies to keep the company competitive and provide customers with low rates, and (2) educate business unit leaders about the benefits of working closely with IT. To accomplish those goals, Blalock took steps like implementing money-saving process improvements, and devising a Technology Showcase and a governance model that took the IT organization from obscurity to front-line innovation driver. Join us for an interview with Rebecca Blalock, senior vice president and CIO of the Southern Company, as she talks about being a force for positive change in her IT organization."

"The demands made on IT by a large and growing oil refiner can be incredible. In this interview, Valero Energy's CIO, Hal Zesch, and director of reporting and financial systems, Kirk Hewitt, talk about how IT meets those demands with initiatives like successfully creating and deploying Valero's enterprise resource planning (ERP) business model using SAP, and providing top-notch business intelligence to company execs. Valero's IT also ensures it stays ahead of the compliance curve, implements effective governance as an important part of aligning IT with the business units, and keeps the energy (and the revenue) flowing in spite of serious, weather-related events. Join us for an opportunity to learn more about the IT force that drives an energy giant."

"Hauling coal, grain, and, especially goods from China, have turned Burlington Northern Santa Fe Railway Corp. into a $14 billion company. In fact, BNSF operates one of the largest railroad networks in North America. To handle its growth, BSNF spent about $1.4 billion in capital improvements in 2005. The company also invests about $275 million a year in information technology to stay competitive. Solid metrics, like the Balanced Scorecard, have helped Jeffrey Campbell, BNSF's chief information officer, to align IT strategies and projects, and to make them predictable and workable with corporate strategies. Now let's listen as Jeff Campbell talks about keeping IT on track at Burlington Northern Santa Fe."

"In 2003, Jon Piot and John Baschab took their knowledge and experience from teaching IT and consulting on IT projects for Booz-Allen Hamilton and Anderson Consulting to produce the first edition of The Executive's Guide to Information Technology. The book quickly reached the Top 30 on Amazon s sales ranking, dozens of universities around the world adopted it as a standard IT textbook, and it was translated for the Chinese market. Now, the second edition reflects the many changes that have occurred in technology, along with the two authors' latest research. The revisions, plus two first-time chapters about IT strategy and IT problem solving, make the book a complete guide to aligning IT processes with business operations, and is a must-read for everyone from prospective IT professionals to well-established IT directors or managers. In this podcast, authors Jon Piot and John Baschab take turns answering a wide range of questions about their book, IT today, and the future of the role of CIO. Their answers might surprise you."

"About 33 acquisitions during the past 10 years have helped Avnet, Inc., grow to become a $14 billion worldwide distributor of electronic components, computer products, and technology services. But Steve Phillips, CIO of Avnet, is up to the challenges of managing a globally aligned IT team to leverage the company's scale to drive cost efficiencies. At the same time, IT must remain responsive to local business unit needs. To help achieve this, Avnet s IT organization utilizes a business scorecard (modeled after the Balanced Scorecard) and benchmarking to make all key projects highly visible across all regions. Phillips also puts a high priority on innovation, and on career development for his team. Join us for a conversation with Steve Phillips, CIO of Avnet, who talks about how his organization is meeting the challenges of global, enterprise IT."

"show notes"

"In 2002, the Securities and Exchange Commission got a wakeup call from Congress for failing to review the financials of Enron and Worldcom. The new SEC Chairman immediately launched a plan to improve all aspects of the commission's operations, especially information technology. This included hiring Corey Booth as CIO. Booth recently talked with Enterpriseleadership.org about the many initiatives he has since tackled to improve efficiency and effectiveness, including reporting requirements for companies, expanding the SEC's networked storage infrastructure, providing examiners with project better tools for tracking all investigations through the chain of command, and overhauling the information security program. Join us for this conversation with Corey Booth, CIO of the Securities and Exchange Commission, an increasingly integral government agency that, by its very nature, relies heavily on IT to successfully accomplish its mission."

"Management guru Peter Drucker used to say, employees need to feel like contributors, and customers need to feel like the boss. Arunas Chesonis obviously took that statement to heart, so when his former company was acquired by a mega-telecom in 1998, Chesonis and a team of former employees started PAETEC to provide the first-rate customer service they saw as non-existent in the industry at the time. Now, PAETEC has become a $1.5 billion provider of telecommunications services to medium and large businesses, healthcare organizations, and universities. Chesonis has chronicled his value people before profit management philosophy in a book called, It Isn't Just Business, It's Personal: How PAETEC Thrived When All the Big Telecoms Couldn't. Interested in hearing more? Join Arunas Chesonis, founder of CEO of PAETEC Communications as he talks about his company's culture and approach to product innovation this week on Enterpriseleadership.org."

"Nobody knows better than Michael Burgett about the complexity of today's IT organization, or of the job of CEO. He came up the ranks to become a CIO, then he founded CIO Partners of Atlanta to meet what he saw as a real need in the marketplace. Michael's seen the role of CIO evolve along with the IT organization itself. In this podcast interview, he assesses today's job market for CIOs, the changing role of the CIO in today's enterprise, what management and people skills a CIO might need to differentiate him- or herself, and more. If you're in the market for a new career opportunity, or just curious about the state of today's marketplace for CIOs, join us for an informative interview with Michael Burgett, president and managing partner of CIO Partners of Atlanta."

"In 2001, Accenture, one of the world's largest global management consulting, technology services, and outsourcing companies, launched a major IT transformation to support company growth in the years ahead. IT went from supporting 75,000 employees to 129,000 employees around the world; and from using hundreds of disparate systems to just two. Accenture cut IT spending by 30 percent, yet the audited return on expected benefits from IT projects has grown to 124 percent. And, company revenues have gone from $11.5 billion in 2001 to $16.6 billion in 2006. In this podcast, Accenture's CIO, Frank Modruson, talks about how a good governance structure can enable an organization to run IT as an agile, profitable business."

"What does it take to be a dynamic leader of a large IT organization? Mary Finlay, deputy CIO of Partners HealthCare System, has all of the right qualities. She manages a staff of 1,000 employees, and the massive IT infrastructure of New England's largest integrated healthcare organization. Finlay has consistently received IT leadership awards for improving business processes, carrying out new technologies, and helping further the career of her 1,100 staff members. Join us today for a conversation with Mary Finlay, CIO of Partners HealthCare System, as she talks about everything from overhauling her IT infrastructure to introducing career development programs in IT."

"What is content-centric networking ? It's a networking approach that focuses on the information contained in data packets instead of focusing on the data packets themselves. It might also be a way to bring true connectivity -- and trust -- to the network and to the modern enterprise. Join us for a conversation with Van Jacobson, research fellow and Internet pioneer, who is developing a way to address the security disaster that today's Web presents to eBusiness, and to enable individuals far greater connectivity than they currently experience in an environment of firewalls and restricted perimeters. With content-centric networking, individuals and the enterprise may not have to exist on virtual islands of connectivity any more."

"What leads to innovation? How can mature companies sustain that cutting edge? Today, faced with tough, new realities including global competition and commoditization, it's more critical than ever for companies to find, and sustain, their innovative advantage. Drs. Mohan Sawhney, Inigo Arroniz, and Robert Wolcott believe that business innovation is about creating new value, not new things. That's why they have developed a new framework for corporate innovation: the innovation radar. "

"During the past five years, Unisys, with annual revenues of $4 billion, has transformed itself from a mainframe manufacturer to a major provider of IT services, software, and outsourcing. Unisys's global customers include government agencies, financial services companies, giant media outlets, transportation providers, and even sporting events. Listen as Fred Dillman, chief technology officer at Unisys, talks about how his company transformed itself, and how Unisys is moving toward an exciting IT future."

"As city manager for the City of Dallas, Texas, Mary K. Suhm functions as the chief executive officer -- she just doesn't have the CEO title. Some of her job challenges could make some corporate CEOs run for cover. She's charged with encouraging accountability and efficiency for 13,000 employees, improving the quality of services and of life for the citizens of Dallas, and showing residents and the City Council that every cent of the city's $2.18 billion budget counts. Meet Mary Suhm, who talks about the challenges and rewards of managing a major, metropolitan area by using some new ideas, some new technologies, and some old-fashioned common sense."

"At a time when manufacturing and service jobs seem to be flowing out from industrialized countries like water, is it just an inevitable effect of globalization? Or could there be something more at work here, something much closer to home? Join Enterpriseleadership.org for a podcast with an expert who raises serious issues about the current conventional wisdom about outsourcing, and the future of global and domestic business."

"With global competition in high gear these days, the mantra for corporations is improve processes, reduce costs, and cut waste ... continually. Computer Sciences Corporation (CSC), a global corporation with annual revenues of $14 billion and 78,000 employees worldwide, is no exception. What is exceptional is their Six Sigma program, which has reduced internal and client costs by more than $100 million in both hard and soft savings. And another exceptional factor in that success is the man behind CSC's Six Sigma program, Robert Bryant, who's not only CSC's vice president of Six Sigma and Quality Assurance for the company's Global Infrastructure Services Group, he's also a prolific author, a record-setting athlete, and a licensed minister. Join us for a podcast interview with an inspirational guy who might inspire you to strive for more quality in your corporate environment, and in your life."

"How many times have you heard about a great idea for an invention or a business and said, gee, I wish I'd thought of that? Well, prepare to add another to your list: 1-800-GOT-JUNK. This brainchild of a high school grad who was more interested in starting a business than going to college, was launched with $700, an old pickup truck, and a lot of nerve. Today, it boasts more than 260 franchise locations in 38 states, four Canadian provinces, and parts of Australia and the UK. Interested in finding out more? Listen in on this podcast interview with Cameron Herold, COO and (another) company wunderkind, as he talks about what makes 1-800-GOT-JUNK so unique (besides the name), from its innovative Web-based Junknet system to huddle meetings to rubber chickens hanging from the ceiling. This podcast is sure to add an interesting new flavor for the word, entrepreneur. "

"Think you know everything you need to know about outsourcing? Find a great vendor, sign on the dotted line, and cross your fingers that all will go smoothly? The authors of a new book, Smarter Outsourcing, say, it's just not that simple. And, they have something to offer you: knowledge they've each acquired from years of doing business in the U.S. and Europe, and arranging and overseeing outsourcing deals. In this podcast interview, Jean-Louis Bravard and Robert Morgan talk about why, and for whom, they wrote their book, some of the greatest risks in an outsourcing deal and how to mitigate these, and why smart outsourcing may just be how Western companies can maintain their edge in a global marketplace of increasingly smart, cheap competition."

"Austin Energy, the 10th largest public utility in the United States, has a lofty corporate mission: to make Austin, Texas, the most livable city in the U.S. -- and why not? As chief information officer at Austin Energy, Andres Carvallo takes that goal seriously. In fact, he spearheaded a revolutionary program to transform a jumble of outdated legacy systems into a streamlined IT operation. He is now helping the company transform its business model to a offer a range of commodity power services and to build the systems to deliver them to customers. Listen as Carvallo doesn't mince words about running IT as a business and as a service provider."