In this podcast, VP and research director Chris Howard moderates a discussion between executive strategists Ken Anderson and Jack Santos on Ken's upcoming report IT Metrics: You Manage What You Measure. IT departments rely on numerous operational metrics to accurately set goals, meet department expectations and improve overall productivity. However, inside the organization two measurements can be found, IT focus on efficiency as primary metric (uptime, downtime, on time with budget) while the business side measures based on effective dollars and metrics based on an rating of future value. There can be a break down between the organizational measurements: do we need to focus on efficiency metrics or effectiveness metric and while managing employees to be efficient/effective the organizations are trying to use less with less are they missing out on efficiency opportunities? Download Efficiency vs Effectiveness
