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This video introduces the business and technical service catalog as explained in the ITIL v3 volume Service Design.The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
1 Comments
  1. Guest says
    Brilliant...

  • Guest says
    Brilliant...