BEP 23 - Telephoning: Handling a Difficult Customer

Go to our new site for new Business English Podcast episodes: www.BusinessEnglishPod.com In a recent Business English Podcast (BEP 22), we looked at how to handle technical problems when speaking on the telephone in English. Today, we’re going to talk about how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem. We are pleased to announce that our new feed is now available in iTunes. Please click on the link below to update your subscription (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090 Go to our new site for new Business English Podcast episodes: www.BusinessEnglishPod.com