Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party. Today we’ll listen to business people discussing a delivery problem over the phone. Then, we’ll review the language that is used to establish relationships, discuss the problem and come to agreement on a solution. Please go to our new website for new podcasts: www.BusinessEnglishPod.com To update your iTunes subscription, please click on the link below (opens iTunes in a new window): http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=206603090
